This Privacy Policy explains how Khamiar Express collects, uses, stores and shares personal information when you visit our website, create an account, request a quote, book a tour, arrange cargo or contact support.

We may collect your name, username, email, phone number, address, region, identity or driver documents, account credentials, booking and order details, receiver information, shipment descriptions, payment references, support messages, device information, IP address and website usage information.

When you use delivery, tracking or location features, we may process pickup and drop-off addresses, coordinates, route information, driver location and delivery status. Location data is used to calculate routes, provide estimates, coordinate delivery and improve safety and service quality.

We use information to create and manage accounts, confirm bookings, prepare quotations, process tours and shipments, calculate prices, coordinate drivers and suppliers, provide tracking, communicate service updates, verify documents, prevent fraud, handle complaints, improve the website, meet legal obligations and enforce our terms.

Payment details may be processed through payment providers or official payment channels. We generally receive transaction references, payment status and limited payment metadata rather than storing complete card credentials. Payment providers may process information under their own privacy policies.

We share information only where reasonably necessary to provide the requested service or comply with law. Recipients may include carriers, guides, hotels, drivers, customs agents, insurers, payment processors, technology providers, professional advisers, law-enforcement authorities and parties involved in a business transfer. We do not sell personal information.

We may use cookies for authentication, security, preferences and basic analytics. Dashboard sessions may use browser storage for temporary interface state. You can control cookies through your browser, but disabling essential cookies may prevent login, checkout or secure dashboard features from working.

We use reasonable technical and organisational safeguards, including access controls, session protection, HTTPS where available, CSRF protections and restricted staff access. No internet transmission or storage system is completely secure, so you should use a unique password and report suspected account misuse immediately.

We retain information for as long as necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations and protect our rights. Retention periods vary by the type and sensitivity of information.

Travel and logistics may require information to be shared across borders with service providers, carriers, destinations and customs authorities. Those recipients may be subject to different legal systems and security requirements. We take reasonable steps to use appropriate service providers and limit information to what is needed.

Subject to applicable law, you may request access to, correction of, deletion of, or information about the use of your personal data. You may also object to non-essential communications or ask us to restrict certain processing. We may need to verify your identity and may retain information where law or legitimate business needs require it.

Our services are intended for adults and businesses. We do not knowingly collect personal information from children without appropriate consent. Contact us if you believe a child has provided information to us.

We may update this policy when our services, technology or legal obligations change. The effective date at the top of this page identifies the current version. Material changes may also be communicated through the website or by email where appropriate.

For privacy requests, complaints or questions, contact info@khamiarexpress.com or +255 774 050 301. Office: Stone Town, Zanzibar, Tanzania. Include enough detail for us to identify your account or request without sending passwords or payment credentials.